Tagged with Shingo Institute

The Final Frontier

The Final Frontier

On May 5, 1961, Alan Shepard became the first US astronaut to journey to the “final frontier.”  Atop a Mercury rocket, Shepard launched into a fifteen-minute suborbital journey reaching an altitude of about one hundred miles before returning to earth.  His space capsule, Freedom 7, was a wonder of science weighing a little more than … Continue reading

Ten Posts for Ten Shingo Principles

Hurrah!  Today is the first day of Spring, if a little snowy, in the Boston area.  And the 28th Annual Shingo Prize Conference is fast approaching in just one month.   GBMP will be there and I’ll be teaching the Shingo Institute IMPROVE Workshop on April 24-25.  In honor of the conference, I’ve dug into the … Continue reading

Long-Term Sinking

Long-Term Sinking

This past week my organization, GBMP, moved from our home of twenty years at the Boston campus of the University of Massachusetts. The UMB College of Management needed more space and so did we, so we relocated to quarters that will afford room for our growing staff and dedicated training space for our customers.   The … Continue reading

Senior Moments

Senior Moments

I was speaking last week with, Jen, a senior manager at a large manufacturer, and she commented to me, “I know it’s important for me to get to the floor, but the time involved for me and my staff to regularly visit two dozen different departments makes this seem like an impossible task.”   She was … Continue reading

Unreasonability

Unreasonability

Sometimes we receive unreasonable and confusing directions, and sometimes we give them. Check out this example. As in the short video clip, even if the systems behind this confusion are sound and the motivations reasonable, when you put them together they can create a frustrating no-win situation. Here are a few examples from my recent … Continue reading

Be Careful What You Wish For – Part II

Four years ago I posted a funny story passed along to me by a Lean friend, that dealt with the consequences of crazy measures, and how lack of management oversight will allow these measures to persist indefinitely.   It’s one of my shortest posts and worth a quick read if you haven’t already seen it.  Go … Continue reading

No Respect

In the last two weeks I’ve had the opportunity to participate in two outstanding conferences celebrating and supporting operational excellence. This week I attended the annual Shingo Conference and had an opportunity to teach the Shingo Institute’s Discover Excellence workshop at host site Whirlpool, in Findlay Ohio. The self-effacing humility of everyone we met at … Continue reading