Many years ago a small expedition to the North Pole was funded by several American toy manufacturers, anxious to better understand how Santa’s workshop achieved such incredible productivity and just-in-time delivery. “How can Santa produce all those toys in such a short time?” one manager questioned in disbelief as the small group of managers furtively […]
February 3, 2014
An engineering manager whom I worked with twenty-five years ago challenged me one day, “You know, Bruce, if all employees were engineers, you wouldn’t need mistake-proofing.” At the time, I was too stunned by his comment to even respond. But happily, the memory provides good fodder for another post. There persists a notion today in […]
December 23, 2015
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