Many years ago a small expedition to the North Pole was funded by several American toy manufacturers, anxious to better understand how Santa’s workshop achieved such incredible productivity and just-in-time delivery. “How can Santa produce all those toys in such a short time?” one manager questioned in disbelief as the small group of managers furtively […]
July 13, 2015
Watching the US Women’s Team take the World Cup last week caused me to reminisce about my short-term coaching stint of a U12 soccer team. Before becoming a coach, I hadn’t played soccer or even watched a game, but there were not enough coaches in our town league so I volunteered. After a two-week clinic […]
December 31, 2014
Viewing Bill Murray’s “Scrooged” last week for the twenty-fifth time in as many years, I recalled a kind of holiday miracle I witnessed shortly after I began consulting. I was working with a manager team at a food processing plant shortly before Christmas, observing a packing line set up especially to pack hams for the […]
September 22, 2014
With our 10th Annual Northeast Conference just eight days away, I’ve taken a little poetic license with the conference theme, Putting People First, to highlight just one of the outstanding teams who will be presenting at the conference: Two weeks ago I had the honor of attending the ribbon cutting for the West Suburban Cancer […]
July 22, 2014
I was speaking with a friend about a recent downsizing at his church. After nine years, a popular priest had been reassigned to another parish. In an apparent effort to cut costs, a new priest would now split his time between two parishes in neighboring towns. When I expressed some regret about Father S’s departure, […]
June 4, 2012
I am looking for some help to answer this question. Seeking illumination, I recently attended a presentation offered through CCAT, a non-profit Connecticut corporation with a mission not unlike that of GBMP – “to apply innovative tools and practices to increase efficiencies, improve workforce development and boost competitiveness.” The word optimization was used more times […]
April 24, 2012
Spring is my favorite season because of the spirit of renewal it brings with it. So here is a post dedicated to spring that is inspired by a comment made recently by my colleague, Menrika Louis: “I am one with the weeds,” Menrika commented jokingly while we were working together on an improvement project. She […]
December 23, 2015
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