If you want your employees to begin thinking that problem solving is a key part of their jobs, then you have to cease being the chief executive problem solver.
July 24, 2015
Summer’s here, and that means a family vacation to the beach, the boardwalk and the Hamilton’s favorite Pizza place. We all agree that Manco’s pizza is the best anywhere, but we differ on the reason why. My brother, Geoff, thinks it’s the cheese: aged white cheddar in place of mozzarella. My son, Ben, says it’s […]
July 13, 2015
Watching the US Women’s Team take the World Cup last week caused me to reminisce about my short-term coaching stint of a U12 soccer team. Before becoming a coach, I hadn’t played soccer or even watched a game, but there were not enough coaches in our town league so I volunteered. After a two-week clinic […]
September 25, 2014
Not wishing to rub salt in the wounds of my beleaguered Red Sox, their meteoric rise from last place in 2012 to first place in 2013 and subsequent plummet to the cellar in 2014 underscores the problems with speculative production. Last week, celebrating a birthday, I was offered a dish of “Fenway Fudge” ice cream, […]
September 22, 2014
With our 10th Annual Northeast Conference just eight days away, I’ve taken a little poetic license with the conference theme, Putting People First, to highlight just one of the outstanding teams who will be presenting at the conference: Two weeks ago I had the honor of attending the ribbon cutting for the West Suburban Cancer […]
September 2, 2014
A recent viewing of a Marx Brothers film caused me to reflect on one of the questions I’m frequently asked, “How do you deal with people that are against Lean?” My stock response is to quote Shigeo Shingo’s advice that “99% of objection is cautionary,” that is, persons who appear to vigorously object to Lean […]
August 14, 2014
A chance reading recently provided a thought from Henry Thoreau that I think is worth sharing. Thoreau said: “The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer.” The quote caused me to reflect on an incident some years ago at a film manufacturer: […]
January 11, 2016
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