Establishing an initial standard is easy. The hard part is figuring out how to continuously collect new data in a way that facilitates further improvement, without descending into chaos. This gets really hard, so the tendency for us managers is to insist everyone just stick to the standard because it’s easier and it makes life simpler for everyone. Voila…now you have the reincarnation of “We’ve always done it this way.”
Bruce (and others) – I would be interested in how you have managed (and perhaps failed to manage!) continuous improvement upon standard work.
]]>As an aside, I got “lazy” in 1981 when Lotus 123 came along, and I’ve made a good living being lazy ever since.
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