I wrote to you previously about my efforts to improve our shop. I ended that experiment two weeks ago. I thought that the owner was on board with what I was doing, but the former shop manager who is still working in the shop kept confronting me that he was still the manager, and I was just doing special projects. So I confronted the owner about what exactly the situation was. I learned that the owner was expecting me to essentially write “Shop Management for Dummies” and turn it over to the problem employee to execute! Could it get any worse?
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