Browsing All posts tagged under »Toast Kaizen«

Putting The Pieces Together

July 24, 2015


Summer’s here, and that means a family vacation to the beach, the boardwalk and the Hamilton’s favorite Pizza place.   We all agree that Manco’s pizza is the best anywhere, but we differ on the reason why. My brother, Geoff, thinks it’s the cheese: aged white cheddar in place of mozzarella. My son, Ben, says it’s […]

Up, Back and Around

July 13, 2015


Watching the US Women’s Team take the World Cup last week caused me to reminisce about my short-term coaching stint of a U12 soccer team. Before becoming a coach, I hadn’t played soccer or even watched a game, but there were not enough coaches in our town league so I volunteered.   After a two-week clinic […]

Senior Moments

April 30, 2015


I was speaking last week with, Jen, a senior manager at a large manufacturer, and she commented to me, “I know it’s important for me to get to the floor, but the time involved for me and my staff to regularly visit two dozen different departments makes this seem like an impossible task.”   She was […]


April 13, 2015


Sometimes we receive unreasonable and confusing directions, and sometimes we give them. Check out this example. As in the short video clip, even if the systems behind this confusion are sound and the motivations reasonable, when you put them together they can create a frustrating no-win situation. Here are a few examples from my recent […]

A Holiday Miracle

December 31, 2014


Viewing Bill Murray’s “Scrooged” last week for the twenty-fifth time in as many years, I recalled a kind of holiday miracle I witnessed shortly after I began consulting. I was working with a manager team at a food processing plant shortly before Christmas, observing a packing line set up especially to pack hams for the […]

3P – Putting People Phirst

September 22, 2014


With our 10th Annual Northeast Conference just eight days away, I’ve taken a little poetic license with the conference theme, Putting People First, to highlight just one of the outstanding teams who will be presenting at the conference: Two weeks ago I had the honor of attending the ribbon cutting for the West Suburban Cancer […]

Addicted to Lean

June 16, 2014


One of my early lessons in leading change came at the age of 19, while working in in a program known as VISTA, Volunteers in Service to America. The lesson was this: Leading change is marathon not a sprint. Sometimes you just have to pace yourself, give your mind and body a break and do […]


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