January 11, 2016
If you want your employees to begin thinking that problem solving is a key part of their jobs, then you have to cease being the chief executive problem solver.
December 23, 2015
Many years ago a small expedition to the North Pole was funded by several American toy manufacturers, anxious to better understand how Santa’s workshop achieved such incredible productivity and just-in-time delivery. “How can Santa produce all those toys in such a short time?” one manager questioned in disbelief as the small group of managers furtively […]
December 8, 2015
There is a popular lore provided by Shigeo Shingo, that the original name for mistake-proofing (Poka-Yoke) was “fool-proofing” (Baka-Yoke). Shingo chided managers at Panasonic for using the latter term, as it was disrespectful to workers, essentially calling them fools. Shingo substituted the word “mistake” for “fool”, because, as he aptly noted, making mistakes is part […]
November 12, 2015
Why not make the job easier? Shigeo Shingo, in his book Non-stock Production, went further stating that the order of improvement must be easier, better, faster and then cheaper, in that order! He was adamant. Easier comes first.
July 24, 2015
Summer’s here, and that means a family vacation to the beach, the boardwalk and the Hamilton’s favorite Pizza place. We all agree that Manco’s pizza is the best anywhere, but we differ on the reason why. My brother, Geoff, thinks it’s the cheese: aged white cheddar in place of mozzarella. My son, Ben, says it’s […]
June 30, 2015
This past week my organization, GBMP, moved from our home of twenty years at the Boston campus of the University of Massachusetts. The UMB College of Management needed more space and so did we, so we relocated to quarters that will afford room for our growing staff and dedicated training space for our customers. The […]
March 23, 2015
After a one-day observation at a local company, I participated in a wrap-up meeting with the General Manager and his team. “We’ve been at this for five years,” the general manager said to me, proudly referring to his division’s lean implementation. “Our 5S rating is over 85% and every department spends one hour per week […]